At Premier Sport HQ, we want to make shipping as smooth and reliable as possible. This Shipping Policy explains how orders are processed, shipped, and tracked when you purchase from our website: www.premiersporthq.com.
1. Processing & Lead Times
Most orders are processed within 1–3 business days once payment is confirmed. Please note:
- Large, heavy, or high-demand products may require additional handling time.
- Custom or built-to-order products may have longer lead times, which will be noted on the product page.
- Processing times may be extended during holidays, large promotions, or unexpected supply chain delays.
2. Shipping Partners & Delivery
We ship using trusted carriers including FedEx, UPS, USPS, freight companies, and manufacturer logistics partners.
- Delivery estimates are shown at checkout.
- Freight shipments may require curbside delivery confirmation upon arrival.
- Some orders may ship in multiple packages and arrive separately.
3. Shipping Costs
Standard shipping is free on most orders over $99 within the continental United States.
Any exceptions (such as oversized freight or remote delivery addresses) will be clearly displayed at checkout before placing your order.
4. Order Tracking
When your order ships, we will email you a tracking number. Tracking may take up to 24–48 hours to begin updating.
5. Missing, Delayed, or Damaged Shipments
- If delivery is delayed, contact the carrier first using your tracking details.
- If a package shows delivered but you don’t have it, check neighbors and confirm address.
- For damaged or incorrect items, notify us within 48 hours so we can assist promptly.
For more details on replacements and returns, please review our Return & Refund Policy.
6. Freight Delivery Requirements
For freight shipments, you may be contacted to schedule delivery. Please be prepared to:
- Inspect packaging before signing
- Note visible damage on the delivery receipt
- Photograph damage when possible before unboxing
If you refuse delivery without contacting us first, additional fees may apply. We are here to help if issues arise.
7. Shipping Restrictions
We currently ship only within the United States. We cannot ship to:
- U.S. Territories
- PO Boxes (for oversized or freight deliveries)
- International destinations outside the U.S.
8. Order Updates & Cancellations
If you need to change or cancel an order, please reach out right away:
- Email: support@premiersporthq.com
- Phone: 307-313-1701
Once shipped, cancellations or changes may not be possible. See our Return & Refund Policy for next steps if needed.
9. Contact Us
We’re here to help with any shipping questions:
- Email: support@premiersporthq.com
- Phone: 307-313-1701
- Website: https://premiersporthq.com/
- Mailing Address:
Premier Sport HQ
30 N Gould Street Suite R
Sheridan, WY 82801
United States
Last Updated: November 2025